1. Introduction
Welcome to RentPay Kenya ("Platform", "we", "us", or "our"). These Terms and Conditions govern your use of the RentPay Kenya platform, accessible at rentpaykenya-production.up.railway.app and any associated applications or services.
By registering for an account or using our Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.
2. Definitions
- "Landlord" means a property owner who lists and manages properties on the Platform.
- "Tenant" means a renter who pays rent and uses services through the Platform.
- "Service Provider" means a third-party individual or business offering maintenance, cleaning, or other services through the Platform.
- "User" means any person who accesses the Platform in any capacity.
- "Platform Fee" means the recurring fee charged to Landlords (KES 500/property/month) and Service Providers (KES 100/month) for access to Platform features.
3. Account Registration
To use the Platform, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must be at least 18 years of age to register. By registering, you represent that you have the legal capacity to enter into this agreement.
4. User Roles and Responsibilities
4.1 Landlords
Landlords may list properties, manage units, assign tenants, send notices, track payments, and generate lease agreements. Landlords are responsible for the accuracy of property information, compliance with Kenyan landlord-tenant laws, and timely resolution of maintenance requests.
4.2 Tenants
Tenants may pay rent, submit maintenance requests, book service providers, and communicate with landlords through the Platform. Tenants are responsible for timely rent payment and proper use of the premises as outlined in their lease agreement.
4.3 Service Providers
Service Providers may create profiles, set service areas, accept or negotiate bookings, and receive ratings. Providers are responsible for delivering quality services as agreed and maintaining professional conduct.
5. Payments and Fees
5.1 Rent Payments
Rent payments are processed via M-Pesa through the Platform. RentPay Kenya facilitates the transaction but is not a party to the landlord-tenant rental agreement. Payment confirmations and receipts are generated automatically.
5.2 Platform Fees
Landlords are charged KES 500 per property per month. Service Providers are charged KES 100 per month. Failure to pay platform fees may result in restricted access to certain features.
5.3 Late Rent Penalties
A late payment fee of 5% of the monthly rent may be applied to rent payments received more than 5 days after the due date, as specified in the lease agreement generated through the Platform.
6. Security Deposits
Security deposits are held in escrow through the Platform. Move-in and move-out inspections must be documented. Deposits are refundable within 30 days of move-out, less any deductions for damages or unpaid rent. An itemized deduction list will be provided to the tenant.
7. Lease Agreements
The Platform generates lease agreement PDFs for convenience. These documents serve as a record of the agreement between landlord and tenant. Both parties should review, sign, and retain copies. RentPay Kenya is not a party to the lease and does not provide legal advice.
8. Service Bookings
The Platform connects users with Service Providers. RentPay Kenya does not guarantee the quality, timeliness, or outcome of services provided. Users engage Service Providers at their own risk. The rating system is provided to help users make informed decisions.
9. Privacy and Data Protection
We collect personal information necessary to provide our services, including names, phone numbers, email addresses, and payment information. We do not sell personal data to third parties. Data is stored securely and used only for Platform operations.
By using the Platform, you consent to the collection and processing of your data as described herein and in compliance with applicable Kenyan data protection laws.
10. Prohibited Activities
Users shall not:
- Use the Platform for any illegal purpose
- Provide false or misleading information
- Harass, threaten, or abuse other users
- Attempt to manipulate payments or circumvent Platform fees
- Scrape, copy, or reverse engineer any part of the Platform
- List properties they do not own or have authority to manage
- Create multiple accounts for fraudulent purposes
11. Limitation of Liability
RentPay Kenya provides the Platform on an "as is" basis. We make no warranties regarding the uninterrupted availability of the Platform. To the maximum extent permitted by law, RentPay Kenya shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform.
RentPay Kenya is not liable for disputes between landlords and tenants, the quality of services provided by Service Providers, or the condition of listed properties.
12. Termination
We may suspend or terminate your account if you violate these Terms or engage in prohibited activities. You may close your account at any time by contacting support. Termination does not relieve you of any outstanding payment obligations.
13. Dispute Resolution
Any disputes arising from these Terms shall first be resolved through good faith negotiation. If negotiation fails, disputes shall be referred to mediation. If mediation is unsuccessful, disputes shall be resolved through arbitration or a court of competent jurisdiction in Nairobi, Kenya.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya.
15. Changes to Terms
We reserve the right to modify these Terms at any time. Users will be notified of material changes via the Platform or email. Continued use of the Platform after changes constitutes acceptance of the updated Terms.
16. Contact Information
For questions or concerns regarding these Terms, please contact us:
- Email: rentpaykenya@gmail.com
- Phone: +254 702 364 057
- Location: Nairobi, Kenya